Terms Of Use

We will allocate a Project Code (generally your initials) and this will be used for all correspondence relating to that particular Project.

Your models are put into sealed bins with foam trays. 

Customer Project Turnaround

You can expect your project to get done in 4 to 12 weeks, depending on current work load and the size of your project.

As a guideline, 10 miniatures approx 2 weeks, a complete army more than 12 weeks.

You will be advised at the halfway point of your project. 

Delays are typically caused by availability of raw materials. If you have a deadline or need your models in time for a tournament, we will be glad to accomodate you if you bring it up before the project is started. However, we do not guarantee delivery by a certain date, only that we will make a every effort. 

Holidays, illness and other external situations may slow down a project as in any business.

Matching Service

We are often asked if we can match exsisting miniatures paintwork that you already have. We can match color schemes. However, we do not guarantee that it will turn out exactly the same. If you are worried about matching as closely as possible, you should send a sample model, or an email with attached photographs (bearing in mind photo colouring etc).

Modelling

Most plastic kits of miniatures and vehicles need construction work, as do some metal miniatures.

We do not charge for this service at the present time, however, please bear in mind the time that has to be put in to this part of your project.

Basing Your Miniatures

We normally base your miniatures as requested, unless you do not want us to.

There is no extra charge for basing except for exceptional basing work for which a small charge will be added.

Add your basing needs to emails etc and to the list in with your parcel.

Your Finished Project

When a project is completed, we will take pictures. An army will get 10-20 pics taken. Before your miniatures are sent, you will get an email with pictures of your models. We ask that you reply to the email with a request for alteration or an approval. We are willing to make alterations or touch up minor errors.
In your final Paypal payment (if you paid 50% with the order), please send instructions regarding shipping. Anything not in the Notes of the final Paypal payment might be overlooked.
If your finished project is not paid for within thirty days of completion, 60% of the deposit (if 50% of full amount paid) or 80% of the full amount (if the total amount was paid at order time) is not refunded. That means if you paid £100 for your deposit (50% of the total if paid in full), only £40 would come back. Miniatures are reimbursed as above. 
We are serious about getting paid within 30 days maximum. 

For a large project (£200+) there might be a delay of refund while we find a buyer.

Customer Services
We can be contacted by email at: battlecolours@blueyonder.co.uk

Delivery
The whole project cost must be settled before your project is shipped. This includes shipping costs (see 'Shipping' page). 

We aim to despatch your order as soon as possible after completion, normally by the next working day after we receive your acceptance email. UK customers should receive their projects, on average, within 2-4 days of dispatch. Royal Mail states they’ll deliver within 10 days but the vast majority of cases are much quicker than that.

European customers generally receive their orders within 15 working days and Rest of the World customers within a month.

Back Orders
In the unusual event of any ordered item not being in stock for your project, it will be placed on ‘Back Order’ for delivery and will normally be with us within 5 working days, (should it take any longer than this you will receive notification to this effect).

Cancellation

The Company extends the safeguards of the UK Consumer Protection (Distance Selling) Regulations 2000 to all customers worldwide. This guarantees a 7 day right of cancellation and full refund of payment, provided any products supplied within that time are returned in original condition at the customer's expense. Save as required by these regulations, or pursuant to clause 6 above however, the contract will be non-cancellable by the Customer, once confirmed by the Company. Ordering mistakes by Customers with regard to products and services, quantity or specification especially for custom manufactured or painted products will not constitute grounds for cancellation. Notwithstanding, acceptance of cancellation by the Company in exceptional circumstances and any refund or part refund will be solely at the discretion of the Company.

Guarantee
We guarantee all products to be the best possible and as per your requirements. If you feel otherwise, please contact us for immediately. We further guarantee that you may cancel your project by email right up to the point before your ship your project to us. Please also refer to our Returns Policy below.

Remittance Terms
Payment can be made online using Credit Card, Debit Card via Paypal or Paypal itself. You may also pay by UK cheque or Postal Order, but these must clear before work starts on your project (usually allow an extra 7 days). Contact us in the first instance if paying by UK Cheque or Postal Order.

Credit Card Security
We accept all major credit and debit cards through Paypal. All card transactions are verified by Paypal – the world’s most popular merchant gateway.

Customs Charges
Please note we are not responsible for any Customs Charges outside of the EU.

Conditions of Contract

No contract will subsist between you The Customer and The Company for the sale of product(s) and/or service(s) to you, unless and until The Company accepts and confirms your order in writing or by email. The contract when formed will be deemed to have been concluded in Scotland and will be interpreted, construed and enforced in all respects in accordance with the laws of Scotland, and will be subject to the jurisdiction of the Scottish Courts. In the event that any clause within these terms is deemed at law to be unreasonable or unenforceable such clause will be deleted and such deletion will have no bearing on the validity or interpretation of the remaining clauses.

Liability

Battle Colours covers the value of your models while they are in our care. Once we hand the models over to the postal services it is out of our jurisdiction. 
We are not liable for what happens with your miniatures after you get them. You assume all risk of owning and handling the miniatures. You agree to hold Battle Colours harmless. By using our service you are agreeing to this.
We offer no guarantee, express or implied. Any remedy is at our discretion. 
You can be sure that any problems will be followed up on however.  

Warranty

The Company warrants that all products and services supplied will be of suitable quality and fit for their designed purpose, and offers an unequivocal guarantee that they will be free from manufacturing defect or fault. Exceptionally however, any discounted or sale products will be sold as is and are specifically excluded from this guarantee. No guarantee is offered where products are used for purposes other than that for which they were designed. This warranty is in addition to, and does not affect, your statutory rights.

Privacy Policy
Battle Colours do not disclose buyers’ information to third parties. ‘Cookies’ are only used on this  site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the delivery address book is used and to store your details if you select the ‘Remember Me’ option, and of course our Newsletters.

Title and Risk

Title in the goods will pass to the Customer on payment of the full project cost. Risk however, will be carried by the Company until such time as the project leaves our studio.

Force Majeure

In the event of circumstances outside the Companys control affecting the performance of the contract, the Company will be entitled to notify the Customer and revise or cancel the contract to reflect the changed circumstances and the Customer will accept such changes.